Fraud and Scam Prevention

At GoldCore, your security is our top priority. GoldCore has been made aware of criminal activities designed to defraud individuals and businesses. Please familiarise yourself with the below, before transferring funds or assets to a third party. 

• Your bank or the police will never call you to ask you to verify your personal details or PIN by phone or offer to pick up your card by courier. Hang up, wait a few minutes and call your bank on a number you know to be genuine, such as the one on the back of your card
• The police will not contact you out of the blue to participate in an investigation in which you need to withdraw money from your bank or to purchase high value goods for safe keeping
• A bank or police authority will never send a courier to your home to collect banking items or assets, therefore any requests to do so are a scam. 
• A bank or law enforcement agency will never ask you to hand over any assets for safekeeping, therefore any requests to do so are a scam. 

Courier Fraud

At GoldCore, your security is our top priority. We want to inform you about an increasing threat known as “Courier Fraud,” which has been affecting many individuals in the USA, UK, Ireland and beyond. This type of fraud is highly sophisticated, and it’s essential to take precautions to protect yourself and your assets.

What is Courier Fraud?

Courier fraud occurs when fraudsters pose as police officers or bank officials, contacting victims by phone or online. They may appear convincing by offering to assist you against hacking and by providing basic personal information, such as your full name and address, or by suggesting you call a familiar number to verify their identity. They may also offer to connect you to more senior individuals or to other departments/organisations for additional verification.  However, their ultimate aim is to deceive you into withdrawing money, purchasing expensive items (like gold), or handing over personal information.

Steps to Protect Yourself:

To reduce the likelihood of falling victim to this scam, we recommend following these guidelines:

1. Be Sceptical of Unsolicited Calls:
If someone calls (or instructs you to call) claiming to be from your bank, a government authority, or the police, and asks you to verify personal details or take any immediate financial action—be cautious. Genuine authorities will never pressure you to act quickly or provide sensitive information over the phone.

2. Use Caution When Verifying Calls:
If you are advised to call back a number to verify the caller’s identity, wait at least five minutes before doing so, as fraudsters may remain on the line. Alternatively, use a different phone line or contact your bank or the police using a trusted, official number.

3. Recognise the Warning Signs:
Be wary if someone contacts you claiming there has been fraudulent activity on your computer or financial accounts, and requests you to withdraw money, make purchases, or transfer funds. These are classic signs of a scam. Genuine organisations will not ask you to take such actions under pressure.

4. Guard Your Information:
Do not share personal details or financial information with anyone over the phone, even if the caller seems genuine. If in doubt, always contact your bank or the police directly using a number you trust.

5. Avoid Acting Under Pressure:
If someone tries to rush you into withdrawing money, buying valuable items like gold, or transferring funds, take a step back. Do not make any decisions under duress. Genuine authorities will never pressure you in this way.

What to Do If You Suspect Fraud:

-Hang up immediately if you receive a suspicious call.
-Contact your bank or local police using a verified phone number.
-UK Clients: Report the incident to Action Fraud in the UK at 0300 123 2040 or your local fraud reporting service
-US Clients :  Report incidents to The FTC fraud website.

We are here to assist you with any concerns you may have. If you would like to discuss this matter further or have any questions about safeguarding your transactions, please do not hesitate to reach out to us directly.